FAQ

  • HOW TO PURCHASE
    - Select the match/event that you wish to purchase, then select the ticket and quantity.
    - Follow the on screen instructions on making payment.
    - Only Visa/Mastercard Credit and Debit Cards are accepted.
    - Ensure that the card used is enabled for online and international transactions.
    - Contact your bank customer service to enable it if you require assistance.
    - Upon successful payment your tickets will be sent via email.
    - All sales are final. Refunds are only when livestream is cancelled by the organisers
  • ARE THERE OTHER METHODS OF PAYMENT
    - Alternative method of payment is via FPX and Grab Pay.
    - Click here to purchase with FPX/Online Banking or Grab Pay.
    - Purchase via this method will approximately 1 hour to process.
    - Sales will stop at Kick-Off.
  • HOW TO LOGIN TO VIEW THE LIVE STREAM 
    - Open the confirmation email and access your ticket.
    - If you are a Gmail user you may find your ticket/s and access code/s in the "Promotions" folder of your Gmail account.
    - Click on "WATCH LIVESTREAM" button to begin viewing the live stream.
    REMINDER - Only 1 device is allowed access to the stream and any one time.
    - Clicking the link in the ticket on another device will terminate the stream of the previous device.
    - If you need to change devices kindly click log-out on the Live Stream window first.
    - Failure in doing so you will need to wait 10 minutes for the login to expire before trying again.
    - The Livestream is dependent on constant internet connectivity. Kindly ensure that you have a suitable data plan and download speeds.
    - The livestream and VOD is best viewed in 1080p / HD resolution.
  • WHERE DO I ASK FOR ASSISTANCE - You may seek assistance in regards to the purchase of tickets and operation of the livestream from our customer service via WhatsApp.
    To contact them click here
PERAK FC

Club Website

Address

No. 70A, Jalan Kamaruddin Isa
Fair Park, 31400 Ipoh
Perak Darul Ridzuan , Malaysia

  

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